Rhode Island Business Spotlight - Episode #33 - Josh Luzzi of Northpointe Bank
Connecting You To Better Living®
Rhode Island Business Spotlight - Episode #33 - Josh Luzzi of Northpointe Bank
Very happy with the efficiency of this process. Mike was available through text and within the same week we found a place to stay. Mike was helpful and friendly.
Been calling them for 2 weeks about a tenant issue. Stated it was an emergency. Not a single call back or email. Now police are involved and still cant get anyone to even reach out to me via email or phone. Do not rent from Nexus
Phil, we have done our best to manage the situation but unfortunately it’s difficult for us to monitor/police tenant behavior on a 24/7 basis. The issue seems to be between multiple tenants, and the beef existed prior to our management service beginning. Once the police get involved we step back. Telling people not to rent from us because tenants need constant babysitting is not a fair comparison.
As a property owner and someone who works with property owners daily, it's vital to hire a property management company that understands how to turn it's clients profit on a consistent basis. This company does the best job I have seen screening tenants, filling vacancies with the right tenants and addressing maintenance concerns with their team of maintenance professionals on staff 24/7. What impressed me most about Nexus is their online Tenant and Landlord portals which allow tenants to place maintenance requests and landlords to approve or disapprove those requests as soon as they come in. Once item is approved, the Nexus team will promptly and professionally service the property and at reasonable rates. Another area I have to give them kudos is with their transparent pricing structure (I mean who puts their prices right online?! They have nothing to hide and you know exactly what you get and for how much!!). Last but not least, as a landlord, I love the idea that the tenants accounts are debited each month and I can collect money when it is due. When tenants do not pay, Nexus contacts them and after 5 days of non payment, they will start the eviction process and will fill the tenant's place at no charge as part of their guarantee to place you with the best tenants!! Needless to say I highly recommend!