Rhode Island Business Spotlight - Episode #25 - Emily Gencarella of Century21 Northeast Highlights

Mikalai was wonderful. I was looking for an apartment for me and my daughter and he was very helpful, asked me insightful questions and he was texting with me back and forth (I don’t like talking on the phone so this was specially convenient for me) He sent me links to video tours of the apartments on YouTube so I was able to see them before we actually met at the property. The signing process was simple and all done online! I can’t stress how much I like that we did almost everything by text, email and the tenant portal. Greg from the office was also very nice and he seemed genuinely happy that we got the apartment! This is a great team of people. I recommend them 100%

I am a new landlord without a lot of experience managing my three-family house. I hired Nexus Property Management because they could take care of my property just the way I would want...everything from getting new apartments in tip top condition and ready for advertising, to finding applicants, doing complete background and credit checks on them, and helping me by recommending the best prospect to take on as a new tenant, completing all the lease signing, collect rents and security deposits, and if that weren't enough...once the tenants are in place they deal with any issues and phone calls from tenants, and then just forward all the collected rents directly into my personal checking account each month. All communication is done online through their owner portal and couldn't be easier. It frees up so much personal time for me. I couldn't be happier with their level of service and professionalism. A special shout out to Jacob, their leasing agent who found me the best tenants, Ken, who coordinated all the work to get my apartment ready for rent in no time at all, and of course Greg Rice who manages a great crew of people who make managing property seem so effortless. I couldn't be happier!

I've been working for an IT service company for 8 years. So it's safe for me to say I have a bit understanding of customer frustration when looking for a trusted service provider who follows through with their commitments and is able to deliver the ultimate customer experience. I came across Nexus on Angies' List when searching for help to manage a single family property. And I would say it's a great pleasure to work with them. My experience has been excellent from start. I had the chances to work with Nick, Greg, and Dan. I was impressed with how well they paid attention to details and how promptly they addressed any concerns that arose, in addition to their professionalism and friendliness. I couldn't resist complimenting Nexus on effectively utilizing technology to interact with customers and communicate up-to-date information. The customer portal is well laid out and easy to use. I'm looking forward to successful business with them.